Monday, December 15, 2008
My Love Hate Relationship with Cosi
I would love to call Cosi one of my favorite things but I can't because we have a love hate relationship. I love their squagels (bagels that are square), sandwiches, salads, and of course their bread...I LOVE THEIR BREAD. The reason why I can't put Cosi down as a favorite thing is every time I go in there I have a bad experience. There are two things that really bother me about Cosi -
1. Bagel selection in the morning is horrible. Probably 8 out of 10 times I go to Cosi in the morning for a bagel they don't have what I want and the slection is so minimal. It's not that I am there at 10 am so its whatever is left, I usually get there around 8:30-9:00 and there are hardly any choices.
2. Their customer service sucks! They are not personable in fact most of the interactions I have had have been very rude. It is usually an unplesant experience when I am ordering food.
If it wasn't for the good food then I probably not be eating there. But lucky for you Cosi I do love your sandwiches so I will continue to get squagels and sandwiches.